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Return Policy

All items purchased on, can be returned within a period of 7 days from delivery date, if they meet certain requirements.

Past this time window we cannot accept returns.

Requirement for a valid procedure

  • Proof of purchase (order number, invoice, etc)
  • Valid return reason and acceptance conditions.
  • The item(s) received must be returned while on its original packaging including all accessorizes it came with.

Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.

Once we retrieve your product we will perform a quality check. If the quality check is successful, we will refund you according to your requested refund method.

Note that if the quality check is unsuccessful, we will return the product to you, without issuing a refund.

Refund process begins after we have completed evaluating your returned product. From the day you submitted your return request, this quality evaluation process may take up to 14 days. We will send you an email notification once return examination completed.

You will be responsible for paying your shipping cost for returning your item. Shipping cost are non-refundable. If you receive a refund the cost of return shipping will be deducted from your refund.

(It is imperative, that the information on the product specifications are well noted prior to completing a purchase.)

For inquiries Contact

+254(0)738 651 042

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